Support
Last updated · June 17, 2026
Thank you for using Collé. If you have a question or need a hand, take a look at the information below. If you can't find an answer in the frequently asked questions, feel free to email us any time.
Contact us
Email us and we'll get back to you within 2–3 business days.
- Email: support@zmsm.io
- Including your device model (e.g. iPhone 15), iOS version, and app version helps us assist you faster.
How do I cancel my subscription?
Subscriptions are managed directly in your App Store account.
- Open the Settings app on your iPhone, tap your name (Apple Account) at the top, then tap Subscriptions and choose Collé to cancel.
- You'll keep your premium benefits until the end of the period you've already paid for.
I'd like a refund
- Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, and request a refund for the relevant purchase.
I subscribed but premium isn't active
This is usually fixed by making sure you're signed in.
- Make sure you are signed in to the app.
- Tap “Restore Purchases” on the premium puzzle screen or the subscription screen to reconnect your subscription.
- If it still isn't active, email support@zmsm.io with your purchase receipt.
I want to delete my account
- You can delete your account from the Settings screen inside the app. When you delete your account, your member information and usage history are removed in accordance with our Privacy Policy.
Service information
- Service: Collé
- Support: support@zmsm.io